Lynne Cox
Senior Delivery Manager @Bridgeforce
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WORK HISTORY
Senior Delivery Manager @Bridgeforce
GB
Management of client projects and client relationships by ensuring exceptional delivery and results for our clients that meet the Bridgeforce standard. Direct contribution to Bridgeforce’s revenue and growth targets.Identifying and securing new contacts through referrals from project stakeholders, building strong relationships with clients and supporting the strategic direction of Bridgeforce. Manage multiple projects simultaneously.Develop leadership and business management competencies by teaching project team members new skills, effective project management and how to ensure successful project delivery.
EDUCATION
University of Strathclyde
LLB (Hons), Law and Business
SKILLS
ABOUT LYNNE COX
Lynne has worked in banking for more than 20 years. At Bridgeforce Lynne is a senior delivery manager executing a broad spectrum of large scale change initiatives for UK and US clients such as technology integrations, risk based reviews and process/ cost/ revenue/ customer optimisation. Prior to that Lynne held a number of leadership roles at RBS.Key Accomplishments/ Skills- UK credit card launch- Digital current account launch- Operational efficiency reviews and implementing digital and other solutions to improve customer experience, increase efficiency and drive down cost- Major credit card migration- Communications reviews and development (tone of voice, reducing failure demand, customer experience, clear calls to action, regulatory compliance)- Fraud and authorisations analysis and strategy development- Legacy system replacement- Development of complaint handling system & launch- Regulatory TCF reporting and complaints management- Green belt in 6 Sigma - problem analysis, process mapping, customer journey mapping, process improvement, process measurement, embedding change etc- Call centre management (200+)
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