Lucy Christian
Customer Success Manager @This Is Pineapple
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WORK HISTORY
Customer Success Manager @This Is Pineapple
Manchester, GB
I lead customer success and community growth for Pineapple’s hospitality benchmarking platform. I support operators from onboarding through to report delivery, ensuring smooth data submission and helping them understand and act on their insights.My role spans engagement strategy, relationship building and community design, gathering feedback to improve the experience, and collaborating on content that brings benchmark data to life.I also help shape and grow Pineapple’s community of hospitality People leaders, creating a space for shared learning, insight and connection.
EDUCATION
North Halifax Grammar School
Art, Graphics, English, French, Latin
Leeds College of Art and Design
Foundation year, Art and Design, specialising in Fashion
Northumbria University
2:1, BA Hons Fashion Marketing
SKILLS
ABOUT LUCY CHRISTIAN
Currently working as a freelance Customer Success Manager at This is Pineapple, focused on helping hospitality businesses turn people data into real-world impact. I guide operators through on-boarding and data submission, build strong relationships with HR leads and founders, and create simple, supportive touch points that keep engagement high. I’m passionate about better workplaces in hospitality and love combining people, insight and community to help teams thrive.Experienced Executive Assistant, Events and Project Manager with over 10 years’ supporting senior leaders and driving high impact projects around employee experience, internal communications, people operations and large-scale events. Known for a proactive and calm approach, I thrive in fast-paced environments, where organisation and communication are key and where I can combine creative thinking with hands-on project delivery. I take pride in enabling leaders to work efficiently, strengthening team connections and ensuring every detail runs smoothly behind the scenes.
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