Cooper Ahearn

About Cooper Ahearn

Skillful Application Analyst with 4+ years of providing top-tier IT solutions in the financial technology sector.Experienced in supporting enterprise applications for customers through application testing, softwaretroubleshooting, and vulnerability analysis. Renowned for expert product knowledgeability, identifying customer service needs, and providing coherent communication of complex subject matter.

Experience

1. L2 Application Support Analyst

   Q2

   May 2025 — Present · Austin, TX, US

   Efficiently serve as frontline case manager, triaging and resolving 30+ daily inquiries for 150+ clientswhile maintaining an FRT of 98%. Participate in development scrum meetings to help identify product gaps, improving applicationreliability and reducing case submission rate by 20%. Build and test client-requested custom code within UAT while maintaining a consistently high NPSscore (77+) and TTR (93%). Coordinate weekly with Product Owner to produce updated client-facing documentation and releasenotes, raising customers competency by 33% since the start of 2024. Support the release of 35 version upgrades and 2 product overhauls ensuring minimal downtime.

Education

• University of Oregon

  Bachelor of Science, Psychology

  2013 — 2017

Skills

• Creative Writing
• Teamwork
• Spanish
• Problem Solving
• Public Speaking
• Social Media
• Time Management
• Leadership
• Customer Service
• Microsoft Excel
• Powerpoint
• Adobe Premiere Cs 6
• Communication
• Microsoft Word
• Microsoft Office
• Research
• Writing
• Microsoft Powerpoint
• Typing