Lance Brunen
- Role
- Service Delivery Executive at Cisco
- Location
- Union, KY, US
- LinkedIn followers
- 500 followers
About Lance Brunen
Welcome to my LinkedIn profile! As a SERVICE DELIVERY EXECUTIVE with Cisco…
Experience
Service Delivery Executive
Apr 2021 — Present
Manage technical services for a global $10M client portfolio that includes Blue Cross Blue Shield Association, Northern Trust, and Health Care Services Corporate. Portfolio grows approx. 15% annually. • Drive service expansions, customer success, and value realization for international enterprise clients with high-touch operations that require core business services (e.g, security, apps, networking). • Secure portfolio profitability and margins by monitoring costs and aligning staff/resources; pursue target 46% profitability across projects and reduce project delays 10% to 20% on average. • Strategize with clients to improve and expand project scope, which in turn increases revenue goals and profit opportunities. Promote advanced services and opportunities for select accounts. • Resolve and monitor escalated issues to avoid delays. Identify and pursue additional funding initiate change orders and realign resources with account/project managers and engineers. • Currently strategizing and implementing JIRA automation to automate reporting and provide real-time data for project financials, including costing and overall budgeting. Expected to go live in April 2022.
Education
AIU
Bachelor of Science - BS, Business Administration, Management and Operations
2002 — 2006
Skills
- Wan
- Data Center
- Business Process Improvement
- Software Development Life Cycle (Sdlc)
- Sdlc
- Project Management
- Service Delivery
- Process Improvement
- Business Analysis
- Vendor Management
- Team Leadership
- Mpls
- Leadership
- Lan-Wan
- Cisco Technologies
- Network Design
- Managed Services
- Networking
- Program Management
- Cisco Systems Products
- Pmp
- Voip
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