Lazima

IT Professional | Transitioning to Business Analyst Role | 4.5 Yrs in Platform Support & IT Project Coordination | CAPM Aspirant

Role: Incident & Project Coordination at Tata Consultancy Services
Location: Kochi, KL, IN
LinkedIn followers: 500 followers

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Experience

Incident & Project Coordination
Tata Consultancy Services
Oct 2021 — Present · Kochi, IN
Collaborated with cross-functional teams to ensure timely resolution of critical incidents- Tracked issue status and escalations using ServiceNow, providing regular client updates- Performed RCA for recurring incidents and documented corrective actions- Assisted with change implementation and service testing in coordination with development teams- Maintained internal process documentation and SOPs to improve support handovers- Participated in weekly review calls with project stakeholders to present incident status and trends

Contact information

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Work email
•••••@tcs.com
Personal email
•••••@•••••.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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Experience

Incident & Project Coordination

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