Lazaro Denis

Senior Account Manager @World Insurance Associates LLC

Miami, FL, US

Manage a diverse book of mid-to-large commercial insurance accounts across multiple industries, ensuring exceptional client service, coverage accuracy, and retention. Collaborate closely with producers, carriers, and underwriters to deliver tailored risk-management solutions and maintain compliance with company standards and client expectations. Leverage technical expertise in EPIC, CSR24, and Indio to streamline policy servicing, renewals, endorsements, and certificates.Key Highlights & Achievements:• Oversee and service a commercial book of business exceeding an undisclosed amount in premium, maintaining strong client retention and satisfaction.• Partner with carriers and MGAs to negotiate favorable terms, ensuring comprehensive coverage for clients while controlling premium costs.• Coordinate renewal strategies, policy audits, and premium reconciliations with minimal supervision.• Utilize EPIC, Indio, and CSR24 to issue COIs, process policy changes, and manage compliance documentation efficiently.• Recognized for attention to detail and problem-solving, often resolving time-sensitive client issues by proactively engaging underwriters and internal resources.• Mentored junior account managers and assisted producers in onboarding new accounts, contributing to team productivity and cross-department collaboration.• Adhere to all company policies, ensuring timely completion of compliance training and maintaining ethical standards in client dealings.

Nova University

AA, finance

Nova Southeastern University

Bachelor of Business Administration - BBA, Business Administration and Management, General

Miami Dade College

Bachelor's degree, Finance, General