Lazan Banks
New Hire Support Specialist @Assurant
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WORK HISTORY
New Hire Support Specialist @Assurant
Miami, FL, US
Support training and development of new hires, ensuring a positive onboarding experience.Serve as a subject matter expert during nesting and transition phases.Collaborate with stakeholders to align and execute new hire support requirements.Conduct trainings on soft skills, client nuances, and customer experience.Provide mentorship and targeted coaching to new hires.Assist with training on new systems and procedures.Operate in a multi-client environment, adapting quickly to new challenges.Enhance training materials based on feedback and quality audits.Maintain alignment with client procedures and requirements.Develop consistent training materials and quick reference guides.
EDUCATION
Full Sail University
Master of Science - MS, Business, Management, Marketing, and Related Support Services
Full Sail University
Bachelor's degree, Film/Cinema/Video Studies
Full Sail University
Associate of Science (AS), Recording Arts Technology/Technician
ABOUT LAZAN BANKS
As a New Hire Support Specialist, I excel in training and developing new hires, ensuring a smooth and positive onboarding experience. I collaborate with key stakeholders to provide comprehensive support and conduct targeted coaching and training sessions. My role involves enhancing training materials and maintaining alignment with client procedures, all while adapting quickly to new challenges and supporting a diverse range of clients.
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