Layton Chapman

Account Executive @Zenith Vehicles

Leeds, GB

Solely responsible for managing a portfolio of 10+ customers and a total fleet of drivers- Report directly to senior-level external stakeholders, providing regular updates and status reports- Manage an administration assistant, delegate tasks, and deliver on-the-job training- Proactively manage vehicle renewals to generate orders- Handle driver queries and associated administrative tasks- Act as the main point of contact for key stakeholders internally and externally concerning the client portfolio- Manage customer service issues and complaints, delivering high-quality review packs (quarterly and annually)- Address day-to-day issues and client complaints to satisfactory outcomes, acting as a point of escalation for junior team members- Closely monitor and evaluate in-house customer satisfaction surveys, implementing process changes where necessary- Maintain and manage all policy documentation for the full customer portfolio- Provide management information to all departments as required- Conduct face-to-face client reviews, lead meetings, and write review packs.**Key Accomplishments:**- Turned around a customer considering contract termination within 5 months, leading to renewal talks for a large customer with over potential drivers- Successfully took over mid-way through implementation due to staffing changes, ensuring a smooth transition and building strong relationships with \"C-suite\" level stakeholders- Personally selected to deliver a “roadshow” promoting a salary sacrifice scheme to over employees on-site as part of a new marketing scheme, resulting in a 38% growth in orders within one month. Currently managing the customer as part of my portfolio.

York College, York UK

BTEC Level 3 Extended Diploma

Tadcaster Grammar School

GCSE

Leeds City College

Advanced Level Apprenticeship

Tadcaster Grammar School

GCSE (Short Course)

Leeds City College

Higher Apprenticeship