Layne Thomas

Experience

1. Governance, Risk and Compliance Leader

   Veolia | Water Tech

   Jun 2025 — Present · Salt Lake City, UT, US

   Governance:Establish and maintain internal governance processes that promote accountability, transparency, and data-driven decision-making. Define and track KPIs across operations, including audit results, risk closure, project success metrics, and customer satisfaction scores.Partner with functional leaders to align policies, reporting structures, and escalation paths across GRC initiatives, ensuring cross-functional visibility and consistency.Ensure standardization across the team - this can be with reporting, website, communication, etc.Risk:Own the enterprise risk management framework, driving proactive identification, prioritization, and mitigation of risks and opportunities across projects and operations.Drive the development of a centralized GRC dashboard, integrating quality, risk, and operational performance metrics to support strategic reviews.Integrate project health reviews, customer sentiment, and operational KPIs into a risk-based decision framework.Implement Gen AI risk assessment tools and maturity models in partnership with PMO and Engineering to assess readiness.Compliance:Lead all ISO audits, customer/regulatory assessments, and internal quality reviews, ensuring full adherence to global standards and policies.Maintain continuous audit readiness through standardized processes, training, documentation, and compliance tracking.Own the enterprise Customer Feedback and Continuous Improvement process, ensuring insights are captured, root causes identified, and corrective/preventive actions (CAPAs) executed.Leverage customer data and audit outcomes to drive long-term improvements in product, service, and process quality across the organization.

Education

• Bellevue University

  Bachelor of Science (BS), Software Development

  2014 — 2017

• Western International University

  Associate of Arts (AA), Business/Commerce, General

  2011 — 2013

• Brighton High School

  High School Diploma

  1990 — 1992

Skills

• Analysis
• Training
• Data Analysis
• Strategy
• Customer Service
• Strategic Planning
• Microsoft Excel
• Process Improvement
• Microsoft Office
• Team Building
• Leadership
• Project Management
• Management
• Access
• Financial Analysis
• Credit
• Accounting
• Risk Management
• Coaching
• Banking
• Call Centers
• Manufacturing
• Sales
• Document Control
• Quality Assurance
• Quality Management
• Iso 9000
• Programming
• Analytical Skills
• Business Process Improvement