Layla Rumpke
- Role
- Customer Onboarding Specialist at Dandy
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Layla Rumpke
Results-driven Onboarding & Training Specialist with over a decade of experience guiding…
Experience
Customer Onboarding Specialist
Apr 2022 — Present
Deliver live, personalized training to clinical and front office teams, tailoring sessions based on role, workflow, and technical fluency. • Provide in-the-moment support during each office’s first digital case to ensure confidence and reduce onboarding friction. • Host weekly case reviews with clients, offering real-time coaching and feedback based on scan quality, case submission trends, and production timelines. • Create and share post-training resources to reinforce learning, bridge knowledge gaps, and support team autonomy. • Strategically document training progress, monitor usage, and track issue escalation to improve customer retention. • Partner cross-functionally with Product, Engineering, and Customer Success to resolve technical issues, surface trends, and refine onboarding processes. • Serve as a consistent point of contact during onboarding, ensuring a high-touch experience before account handoff. • I lead the full 30-day onboarding experience for dental practices adopting Dandy’s digital lab platform.
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