Laxmi Yelimela
Servicenow Developer @Genpact
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WORK HISTORY
Servicenow Developer @Genpact
Hyderabad, IN
ServiceNow administrator with 1.9+ years of experience in designing, developing, and optimizing digital workflows across ITSM and custom applications. Skilled in Service Catalog, Flow Designer, Client Scripts, Business Rules, UI Policies, and integrations.I enjoy translating business requirements into effective technical solutions that simplify processes, reduce manual efforts, and improve user experience.Known for my quick learning ability, ownership, and attention to detail, I continuously explore new platform capabilities and stay updated with the latest ServiceNow releases.
EDUCATION
Badruka College Of Commerce
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT LAXMI YELIMELA
I am a ServiceNow Developer with 3.4+ years of experience, currently working in the hospitality industry, specializing in the ITSM module. I have hands-on experience supporting and enhancing IT service management processes to ensure stable, efficient, and scalable operations.My expertise includes Incident Management, Change Management, Problem Management, Service Catalog development, Catalog Items, Import Sets, Update Sets, and SLA configuration and management. I have worked extensively with UI Policies, Data Policies, Assignment Rules, and Workflow optimization to improve service delivery and reduce manual effort.I collaborate closely with stakeholders, business users, and technical teams to understand requirements and deliver effective ServiceNow solutions aligned with organizational goals. I am proactive, detail-oriented, and committed to continuous learning, regularly exploring new ServiceNow features and best practices.I am passionate about building efficient workflows, improving user experience, and contributing to digital transformation initiatives using the ServiceNow platform.
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