Laxmi T.

About Laxmi T.

Experienced skilled in Operation Manager, Excel proficiency, and delivering exceptional customer support. A goal-focused business developer exceeding revenue targets, networking effectively, and driving business growth. Operations Management Supply Acquisitions Communication Skill Excel Escalation Resolution Relationship Building Metric Control Negotiation SalesLanguages: English - Native or Bilingual Proficiency Hindi - Native or Bilingual Proficiency Marathi - Native or Bilingual ProficiencyEDUCATION:Bachelor Of Arts - Rashtrasant Tukadoji Maharaj Nagpur UniversityWORK EXPERIENCE:Operation Manager | Urban Company | 09/2021 - 12/2022Managed city operations for Men\'s Grooming category in Ahmedabad and Pune at Urban Company. Implemented qualitative and quantitative measures to maintain demand and supply equilibrium. Handled city metrics and resolved partner escalations. Conducted data analysis, achieving a Net Promoter Score (NPS) of 65%. Led successful launch of Px Subscription plan in Pune. Oversaw supply acquisitions of over 100 workers from sourcing to onboarding. Controlled metrics such as FBCE and request loss across different categories. Introduced improved supply engagement methods using Google Forms and ticketing-based issue resolution. Achieved 80% issue resolution rate and a partner NPS of 55+.Business Development Executive | LearnoB - Learning Won\'t Stop | 11/2020 - 08/2021Generated leads through cold calling and email campaigns, consistently exceeding monthly targets. Managed sales funnel and qualified leads to identify opportunities for sales growth. Cultivated and maintained strong relationships with key accounts through regular phone calls. Utilized CRM software to manage customer data, track sales pipeline, and schedule follow-up calls. Collaborated with the marketing team to develop sales campaigns that drove increased revenue. Conducted product demos over the phone, effectively communicating features and benefits to potential customers.INTERESTS:Travelling | Music | CookingFeel free to connect with me on LinkedIn to discuss how my skills and experience can contribute to your business\'s success. I look forward to connecting!

Experience

1. Data Analyst (Senior Operation Manager)

   Peppermint Robotics

   Jan 2025 — Present · Pune, IN

   Supervised teams and optimized operations through data-driven decision-making, vendor management, and dashboard monitoring. Worked with HR, Finance, Sales, and Customer Service to align strategies, manage budgets, and improve processes. Used EDA, data cleaning, and Excel for metric evaluation and reporting.• Conducted A/B testing using a Test-Control methodology to evaluate the impact of sales representative follow-ups on vendor sales, employing KNN matching and Difference-in-Difference (DiD) analysis to isolate performance changes. Utilized Singular Value Decomposition (SVD) to segment vendors into ”highly reachable” and ”hard to reach” categories, optimizing sales engagement strategies and reducing operational costs.

Education

• Nagpur University

  Bachelor of Arts - BA, Arts