Laxmi Priya Gupta
Customer Success Manager
- Role
- Customer Success Manager at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Laxmi Priya Gupta
Customer Success Manager | SaaS | Onboarding | Retention | Executive Stakeholder…
Experience
Customer Success Manager
Aug 2023 — Present · Bengaluru, IN
Manage a portfolio of high-value customer accounts, ensuring long-term relationships and retention.Drive customer onboarding, ensuring a smooth and effective transition to product adoption.Act as the main point of contact for customers, providing proactive support and guidance to maximize product usage and value.Collaborate with cross-functional teams (Sales, Product, Project and Support) to ensure seamless service delivery and client success.Identify opportunities for upselling and cross-selling to drive business growth.Conduct regular QBRs with clients to assess success, gather feedback, and ensure alignment with their goals.Monitor customer health metrics and implement strategies to mitigate churn risks.
Education
Air force school
Higher Secondary
2011 — 2013
Garden City University
Bachelor of Arts - BA
2013 — 2016
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