Laxmi Prakash
- Role
- Senior Customer Success Engineer - Salesforce Commerce Cloud at Salesforce
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Laxmi Prakash
Customer-oriented software engineer with years of experience focused on encouraging…
Experience
Senior Customer Success Engineer - Salesforce Commerce Cloud
Aug 2022 — Present
Salesforce provides solutions to multiple \"Platinum Signature Customer\" on development & implementation and related queries to the platform, integrations for B2C implementation. Any client with a purchased license and purchased this service can avail of this support from the dev team. We as teamwork here to resolve issues raised by customers on priority and save the amount of loss to the customer, by demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.\\\\n\\\\nRESPONSIBILITIES:\\\\n• Providing feature explanation and Salesforce B2C platform best practices.\\\\n• Provide expert-level technical assistance to high-touch Signature Customers.\\\\n• Log level and dump analysis using the in-house application with recommendations.\\\\n• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.\\\\n• Developing and maintaining technical expertise in assigned areas of product functionality.\\\\n• Customer-Centric Engineer team to get the issue resolved at the earliest for the customers.\\\\n• Response Handling high severity (Sev2/Sev1/Sev0) issues involves analysis, replicating, and collaborating with the R&D Engineering team.\\\\n• Multitasking by handling hot customers on the bridge and providing the resolution at the earliest with proactive/reactive monitoring.\\\\n• Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Javascript
- C++
- Silk Performer
- Apache Jmeter
- Microsoft Excel
- Appdynamics
- Pencil Sketching
- Ms Excel Pivot Tables
- Dynatrace
- Html
- Mobile Games
- Core Java
- Portrait Photography
- Microsoft Outlook
- Image Editing
- Xml
- Android
- Sql
- Testing
- Event Photography
- Microsoft Word
- Jdbc
- Databases
- C
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