Laxmi Pradhan
Sales Specialist
- Role
- Customer Experience Executive at slice
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Laxmi Pradhan
Customer-focused professional with expertise in enhancing user experiences, driving sales growth, and streamlining operations. Skilled in cross-functional collaboration, client engagement, and delivering impactful solutions to meet business and customer needs.
Experience
Customer Experience Executive
Sep 2024 — Present · Bengaluru, IN
Delivering top-notch customer service by addressing queries promptly, adhering to SOPs to ensure smooth and efficient interactions.Identified customer needs and guided them on feature utilization to enhance their experience and satisfaction.Conducted detailed product issue analysis by simulating customer scenarios and shared actionable insights with the team.Maintained and updated internal systems with technical issue resolutions and feedback from customer interactions.Shared feature requests and innovative workarounds with cross-functional teams, contributing to product enhancement.Proactively followed up with customers to ensure successful resolutions and seamless experiences.Collected and communicated customer feedback to Product, Sales, and Marketing teams, driving innovation and improvement initiatives.
Education
Mount Carmel College, Palace Rd, Bengaluru
Graduation, Psychology, Literature & Journalism
Army Public School (APS)
School, General Studies
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