Laxmi Jaswani

About Laxmi Jaswani

Senior Techno-Functional Business Analyst / Product OwnerAct as a Senior Techno-Functional Business Analyst / Product Owner, working across multiple domains including CRM platforms, payment gateways, mortgage loan origination systems, enterprise ERPs, and manufacturing solutions.Drive end-to-end requirement analysis and system workflow definition for customer-facing platforms involving 3D visualization, customization, pricing, order processing, payments, and financing.Define functional and non-functional requirements, business rules, and acceptance criteria across integrated systems.Lead payment gateway integrations, defining API workflows, transaction handling, validation rules, reconciliation logic, and failure scenarios.Enable Rent-to-Own (RTO) and financing workflows by integrating platforms with third-party financial institutions and aligning order-to-financing lifecycle behavior.Work on mortgage loan origination systems, supporting onboarding, underwriting workflows, policy rules, validations, loan lifecycle states, and exception handling.Perform process modeling and data mapping across CRM, quotation engines, order management, payments, financing partners, and loan systems.Support ERP-based solutions, including Elevator ERP and Manufacturing ERP, by analyzing operational workflows such as installations, service management, inventory usage, job costing, batch processing, and costing.Collaborate with development teams to clarify system behavior, data synchronization, and cross-module dependencies.Manage and prioritize the product backlog, groom user stories, and support sprint planning and release execution.Conduct Gap Analysis, Scope Analysis, and Impact Analysis for change requests and enhancements across domains.Support User Acceptance Testing (UAT) by validating real-world business scenarios and coordinating defect resolution.Prepare release notes and support production rollouts to ensure stable and predictable deployments.Act as a central point of coordination between business stakeholders, delivery managers, and engineering teams.Apply strong understanding of SDLC to align analysis, development, testing, and release activities.Facilitate Scrum ceremonies and support Agile execution as a Certified Scrum Master (CSM).

Experience

1. Senior Business Analyst Product Owner

   Cibirix Inc

   Nov 2022 — Present · Indore, IN

   Played a key role in building Sensei Connect, a customer-facing platform that allows users to 3D-visualize and customize metal buildings, generate real-time quotations, place orders, and complete payments through a single flow.Shaped the end-to-end customer journey, from building configuration and pricing logic to order confirmation, payment initiation, and post-order tracking.Led the integration of Sensei Connect with external payment gateways, defining transaction flows, validation rules, and success/failure handling to ensure reliable payment processing.Enabled Rent-to-Own (RTO) financing by integrating the platform with third-party financial institutions, allowing customers to submit financing requests directly during order checkout.Owned functional requirements, data flows, and system interactions across CRM, quotation, order management, payment, and financing systems.Worked closely with engineering and stakeholders to prioritize features, manage releases, and deliver production-ready functionality.Facilitated Scrum ceremonies, UAT cycles, and go-live activities, ensuring smooth rollouts and stable customer experience.

Education

• Prestige Institute of Management & Research

  Master of Business Administration - MBA, Finance and Financial Management Services

  2015 — 2017