Laxmi Dipke
IT Service Delivery | IT Support Specialist - Cloud & Infra L2 | IAM | Intune | M365 Administration | IT Operations | Microsoft Azure | System & Exchange Administrator
- Role
- IT Service Delivery Officer at Beiersdorf
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Laxmi Dipke
Experienced in IT Infrastructure and Operations, pro-efficient in Technical Customer…
Experience
IT Service Delivery Officer
Jan 2025 — Present · Mumbai, IN
Responsible for IT service delivery across ASIA, APAC, and AME regions. • Manage Microsoft 365 services, including Azure AD, Intune, Exchange, SharePoint, and Teams. • Administer user accounts in Active Directory and Azure AD, including OU changes, password resets (Azure and SAP), account unlocking, and related activities. • Handle asset management, including assigning devices to users via ServiceNow Asset Manager and Intune. • Troubleshoot and resolve technical issues with printers, shared drives, Windows updates, device compliance, and O365 applications. • Provide timely resolutions adhering to SLA, ensuring fast response and user satisfaction. • Collaborate with support teams, escalating issues up to L3 level when required. • Deploy applications through Intune and Microsoft Configuration Manager (SCCM), assisting with software configuration as needed. • Manage mailboxes, groups, and permissions for users across the organization. • Develop and maintain knowledge base articles, SOPs, and documentation. • Provide training and guidance to peers and team members to enhance knowledge sharing. • Demonstrate excellent problem-solving, analytical, troubleshooting, and communication skills.
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