Laxmi B

About Laxmi B

With over 12 years of experience in customer service, operations management, compliance, and people management, I consistently deliver results and lead teams to success. My focus on team collaboration, operational efficiency, and achieving measurable outcomes drives success. Skilled in strategic planning, process improvement, and fostering a culture of accountability andexcellence. Adaptable to meet changing organisational needs, successfully managing operations, sales, and compliance to ensure quality service delivery. Set goals based on service level agreements, monitor performance, and promptly share EOD reports with clients and stakeholders. Excel in client reporting andmanagement, handling escalations, mapping client requirements, and serving as the single point of contact for operational, compliance, and reporting delivery. Experience in planning, recruitment, selection, and performance management within the organisation.

Experience

1. Operations Manager

   Veye - Between Bulls & Bears

   Aug 2024 — Present · Gurugram, IN

   Conducted regular performance reviews,identifying areas for improvement anddeveloping action plans to address them•Supervised operations staff and kept employeescompliant with company policies andprocedures.•Led hiring, onboarding and training of new hiresto fulfill business requirements•Developed and implemented strategies tomaximize customer satisfaction•Empowered employees to take ownership of theirresponsibilities, leading to increasedaccountability and improved performanceoutcomes•Increased profit by streamlining operations•Implemented quality control systems to boostoverall product consistency and reliability

Education

• EIILM-Kolkata

  Bachelor of Arts - BA, Art/Art Studies, General