Laxmesh Chandra

About Laxmesh Chandra

EXECUTIVE SUMMARYExecutive AI, Data, and Telecom Engineering Leader with 18.6+ years of building high‑performing global delivery organizations across UK, Africa, Middle East, and LATAM. Expert in AI/ML, GenAI, Big Data, OSS/BSS, Cloud, and large‑scale digital transformation. Proven record of leading multi‑market analytics tribes, modernizing data architectures, reducing operational cost, and enabling predictive, automated business ecosystems. KEY EXECUTIVE ACHIEVEMENTS • Built and led a 35‑member ODS/Analytics engineering team for Vodafone UK, standardizing Golden Gate/ODI pipelines and improving dashboard adoption. • Built and led a 11 Data Scientist Safaricom’s AI Tribe delivering 10+ ML/GenAI solutions across CVM Telecom, AML, Fraud, Customer Obsession and Network, Revenue Forecasting, and HR automation. • Achieved 40% manual reduction and 30% improved incident detection in Vodafone Idea by deploying RPA and proactive threshold monitoring. • Delivered multi‑country BSS/OSS/SDP/ECMS/Charging transformations in Haiti, Dominican Republic, Uruguay, Egypt, Saudi Arabia, Guinea‑Bissau, Guinea‑Conakry.AI/ML and GENAI USE CASE PORTFOLIO• GenAI Powered Qlik Sense NLQ Chatbot - Chatbot enabling business users to query data in natural language. • Revenue Causal Model and PO Governance Chatbot - Helps business and finance leaders understand key drivers behind revenue changes. • M-Pesa and Products revenue forecasting-Time-series models to support accurate financial planning and strategic decision-making.• Personalized bundle recommender Engine with GenAI Contextual Awareness - AI-driven system designed to generate personalized data/voice offers for mobile customers• AI & ML for RCA on ELK - AI-enhanced Root Cause Analysis system for the ELK log data and providing faster incident resolution by pinpointing the exact cause of a problem from log data and metrics• ZURI GenAI Chatbot - An advanced enterprise conversational AI system designed to provide Safaricom customers with seamless natural language access to a wide range of telecommunication & FinTech services• GenAI HR Assistant - Automated CV ranking, candidate matching, and JD compatibility scoring.• Customer acquisition Model - Campaign generated an incremental rev. of 3 Mn KSH and attracted new customers• Real‑time Fraud Detection - Behavioral transaction profiling deployed for Safaricom markets using M-Pesa transactions.• Digi farm Scorecard Development- Agri-specific production credit Scorecard to increase loan acceptance and reduce NPL (Non-Performing Loans) to less than 10%.

Experience

1. Senior Manager - Bi Big Data Analytics

   VOIS

   Sep 2021 — Present

   Led enterprise AI, ML, GenAI, and data-engineering delivery for Vodafone UK and Safaricom, overseeing cross-market analytics, data platforms, and AI modernization programs.• Directed end-to-end engineering for ODS, data pipelines, BI, and analytics, including Golden Gate, ODI, Qlik Sense, SAP BO, enterprise data modeling, and strategic reporting frameworks to support UK fixed-line business analytics.• Led multi-disciplinary AI Tribe of data scientists delivering ML/GenAI use cases across CVM, credit scoring, Agri Tech (Digi Farm), AML, fraud detection, network analytics, and revenue forecasting.• Spearheaded Safaricom’s Big Data & AI Tribe transformation on AWS, aligning data architecture and ML adoption to drive new revenue, stronger CX, higher retention, and smarter operations.• Drove stakeholder governance with UK and Kenya leaders, managing roadmaps, feasibility assessments, KPI definition, operating models, and AI solution operationalization across markets.• Modernized reporting and KPI frameworks, implementing standardized dashboards, unified metrics, and executive-level visibility for high-impact business decisions.

Education

• University of Mumbai

  BE, ELECTRONICS AND TELECOMMUNICATIONS

  2001 — 2005

• BITS Pilani Work Integrated Learning Programmes

  MBA in Business Analytics, Management and Business Analytics

  2020 — 2022

• Centre for Development of Advanced Computing (C-DAC)

  Diploma in Advanced Computing, Computer Software Engineering

  2007 — 2007

Skills

• Ss7
• Cdma
• Shell Scripting
• Telecommunications
• Bss
• Integration
• Gsm
• Wireless
• Oracle
• Requirements Analysis
• 3g
• Unix
• IT Service Management
• Intelligent Networks
• Gprs
• Service Delivery
• Vas
• Business Support System (Bss)
• Computer Network Operations
• 2g