Laxman Parab
Customer Success Manager | Client Relationship Management | Financial Services & Data Analysis | Customer Support Leader | Risk & Compliance Specialist
- Role
- Help Desk Executive at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Laxman Parab
Customer-focused professional with 7+ years of experience across financial services…
Experience
Help Desk Executive
Apr 2025 — Present · Mumbai, IN
Acting as the primary point of contact for employee inquiries, including general support and administrative assistance.Resolve employee concerns regarding office facilities, HR-related questions, and general operational issues.Handle incoming phone calls, emails, and messages and direct them to the appropriate departments or team members.Maintain accurate records of inquiries and requests using a ticketing system or CRM tool.Monitor and track the progress of ongoing requests and escalate issues when necessary.Ensure prompt and effective resolution of issues to maintain operational efficiency.Assist in the preparation of internal reports, schedules, or general office management tasks.Provide a positive experience by offering excellent customer service and maintaining professionalism at all times.
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