Laxman Singh Ghughtayal

About Laxman Singh Ghughtayal

An experienced Lean Six Sigma practitioner with 15+ years of experience working with Digital Transformation, GenAI Solutions, Change Management, Operations, Business Process Re-engineering, Quality function (Quality assurance & Process Excellence), Machine Learning, Artificial Intelligence, and Robotics Process Automation (RPA). Proficient at running successful financial processes, finding new areas of improvement and successful implementation of an improvement plan. Strong understanding of RPA SDLC framework, preferred knowledge of agile methodology. Have delivered large complex programs in Fixed Bid environment. Demonstrated Robotics Process Automation & Advanced Lean and Six Sigma competency to lead strategic cost reduction, revenue generation and other process improvement initiatives for various business units (Product line). Have passed on benefits worth Multi Millions USD till date via various improvement project.Areas of Expertise:** Robotics process Automation** GenAI Opportunities Identification and Solutions Implementation ** Project Management Skills** Process Re-engineering by focusing on reducing cost & NVA in the form of efficiency & Productivity and increasing revenue by generating more business options and fixing revenue leakages** Extensive knowledge on implementation of Lean, Six Sigma & Quality assurance tools** Digitization Expert - Robotic Process Automation & MS Office Application** Digital Transformation of Reporting - Power BI**Basics of SharePoint - Portal, Forms ++Education / Key Certificates:** Bachelor of Commerce (B.Com)** Certified Lean Six Sigma Black Belt (LSSBB)** Project Management Professional (PMI)** Certified Transformation (RPA) ManagerSpecialties : Digital Transformation Projects, Lean and Six Sigma approach, Manage large teams, SLAs & Work Order Commitments, Service Delivery, Transaction Monitoring, Dashboard & Escalation Review, Knowledge Assessment, Performance Management, Quality Reporting, etc.

Experience

1. Process Reengineer and Automation Group Leader

   HCLTech

   Jun 2023 — Present · Noida, IN

   Align with Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it by designing and executing new capability \"build\" programs to elevate Customer experience using established tools and framework# Develop GenAI initiatives for continuous business process improvements & Automation of Processes# Document workflows to train all respected stakeholders to use and improve new process and mitigate regulatory risks# Spearheading Customer Experience by developing and deploying Service Excellence framework; focusing on creating best in class user experience/ or customer delight# Analyze business processes, identify automation opportunities, define RPA value proposition, re-engineer process to improve automation potential and recommend RPA approach/strategy# Perform current state assessments, conduct gap analysis, identify areas of improvements in efficiency and effectiveness, remediate control gaps,design future state by streamlining/standardizing the processes to enable cost effective operations.# Develop detailed As-Is Process Description- PDD (Process Description Document), detailed To Be Automated Process Description - SDD (Solution Design Document)# Drive Kaizen & Innovation, Process re-engineering initiatives, gain deeper understanding of pain points from business requirements, operations and technology standpoint to drive better business results in customer operations # Identifying key opportunities, leverage points and expectations in the user journey experience to achieve Customer Satisfaction.# Setting performance standards to meet the service goals by tracking and evaluating team performance against key operating metrics in Balanced Scorecard using Quantitative Data Mining to re baseline metrics to reduce variation in critical business processes# Sustaining a positive environment where the customer service team displays high levels of motivation and excellent team spirit through effective engagement efforts and Ramp schemes

Education

• Army Public School (APS)

  Commerce, Accounting and Business/Management

• Bareilly College

  Bachelor of Commerce - BCom, Accounting and Business/Management

• European Global Institute of Innovation & Technology (EU Global)

  Doctor of Business Administration, Business Administration and Management, General

Skills

• Lean Six Sigma
• Team Management
• Business Process Outsourcing (Bpo)
• Transition Management
• Management Information Systems (Mis)
• Green Belt
• Business Process Improvement
• Operations Management
• Management
• Process Excellence
• Business Analysis
• Six Sigma
• Service Delivery
• Training
• Service-Level Agreements (Sla)
• Employee Engagement
• Leadership
• Business Development