Lawson Thomas
Administrative Director of Public Safety and Chief of Police | Workplace Violence Prevention
- Role
- Information Technology Technician at Southern Software, Inc
- Location
- Pinehurst, NC, US
- LinkedIn followers
- 500 followers
About Lawson Thomas
As a security and public safety executive with over two decades of leadership experience,…
Experience
Information Technology Technician
Aug 2017 — Present
Assist customers with Southern Software Public Safety Products specifically government law enforcement agenciesAssist customers with software, hardware, network, and other related IT support ticketsSubject matter expert with Computer Aided Dispatch (CAD), Report Management (RMS) and other various software programsAssist with project management for new and current customersTrain customers in all facets of software products virtually and in-personReceive, diagnose, and support a variety of information technology related support tickets as on-call technicianEnsure accurate records of incidents are kept and prepared for review, if necessary, by managementRemotely access customer’s computers via applications such as TeamViewer, Bomgar, LogMeIn, and Remote DesktopAssist customers with network related issues and the configuration/maintenance of secured VPN connectionsAccess servers to install, update and support softwareAssess and diagnose hardware related issues; repair or recommend for solutionsOperate and perform functions in Microsoft SQL Server databasesWork in collaboration with other related external vendors to resolve support ticketsAssist and provide guidance on hardware and software updatesProvide after-hours, 24/7/365, technical support for customersExamine and recommend network/firewall configurations to include anti-virus deployment
Education
Fayetteville State University
Bachelor's Degree, Criminal Justice/Police Science
Liberty University
Master's Degree, Public Administration
Liberty University
Master's Degree, Criminal Justice/Police Science
Wake Technical Community College
Associate's Degree, Criminal Justice/Police Science
Liberty University
Doctorate, Strategic Leadership
Caldwell Community College and Technical Institute
Business Administration and Management, General
Liberty University
Graduate Certificate, Criminal Justice/Police Science
Liberty University
Graduate Certificate, Public Administration
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