Lawrence Ratliff
Senior Enterprise Customer Success Manager - (Saas) @Fleetio
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WORK HISTORY
Senior Enterprise Customer Success Manager - (Saas) @Fleetio
San Diego, CA, US
EDUCATION
Chapman University
MBA, Business Administration
California State University, Long Beach
BS-Business, Finance
ABOUT LAWRENCE RATLIFF
Enterprise Customer Success Manager focused on achieving client outcomes, delivering full life cycle value, driving engagement, utilization, & expansions, and negotiating favorable renewals. Specializing in Global Accounts and SaaS & IoT technology solutions. Over a decade of experience executing client onboarding, driving utilization, client advocacy, and exceeding expansion and retention goals ultimately driving NRR.Experience Highlights:• Effectively Map the Customer Success Journey• Guide Clients to Define, Measure, & Realize Value• Providing an Outcome-Based Onboarding Experience• Training End-Users for Increased Product Utilization• Collecting Feedback to Improve the Product Experience• Driving Account Expansion• Managing Churn Rates• Negotiating & Executing RenewalsSpecialties:SaaS & IoT SolutionsGlobal AccountsRevenue GenerationClient Satisfaction Implementation, Retention, & Expansion
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