Lawrence J Pereira

About Lawrence J Pereira

IT Manager at Oracle India Pvt. Limited and part of OCI (Oracle Cloud Infrastructure) organization with more than 13 years of experience within the IT Industry. Expertised in providing effective and efficient Cloud Software and Infrastructure Support Services for IT Enterprise Systems (Legacy & OCI) having global experience across Service Operations and Delivery covering different stages of ITIL lifecycle. Scope of responsibility spans across people management, team building, project management, technical leadership, staffing & scheduling, escalation management, process & service improvement, SLA\'s and metrics. I have proven myself to be a dedicated employee with an excellent track record of outstanding achievements. People leader with focus on accelerated results, team building, strategic business planning and execution.

Experience

1. IT Manager - Managed Cloud Services

   Oracle

   Apr 2021 — Present · Bengaluru, IN

   Managing the Tech Admin within the OCI org that takes cares of Run & Maintain function for both On-Premise and OCI customers.Leadership experience of managing a diverse team of more than 30 resources via team building meetings, 1:1 coaching and goal-oriented management. Have been able to achieve operational efficiency YoY.Work and engage extensively with pre-sales team, solution architects and customer management in defining strategy, delivery model, SOW\'s, Solutioning, Labor estimation & skill building for Cloud Delivery. Actively involved in succession planning, talent acquisition and engagement strategies to ensure seamless operations.Conduct Client Workshops to articulate the business requirements and challenges.Skill-gap-analysis for the team, Operation schedules, Role distribution.Part of operations review with higher management to review if resources are being utilized to the optimum level.Assist in the alignment of executive management goals and processes via written reports, presentations and other communication to executive leadership (Metrics report, Dashboards, KPIs and statistical information).Lead business analysis efforts to best manage attrition and ensure appropriate staffing for all shifts and high-volume holiday times.Assist in Project planning, implementations and analyzed deliverables. Review Analysis of Version UpgradeLead new bookings and managing budget with an expected target margin of around 48%.Handle quarterly revenue forecasting and head count reporting.Task assignment, team review and productivity/performance reviews via TRBs, appraisals and check-in conversations.

Education

• Cochin University of Science and Technology

  Bachelor of Technology (BTech), Computer Science, Computers

  1996 — 2001

• The Delta Study, Kerala, India

  All India Senior School Certificate, C.B.S.E, English, Mathematics, Physics, Chemistry, Biology, Computer-Science

  1994 — 1996

• The Delta Study, Kerala, India

  All India Secondary School Certificate, C.B.S.E, English, Hindi, Mathematics, Science, Social-Sciences, Physical & Art Education

  1984 — 1994

Skills

• Sdlc
• Oracle Discoverer
• Data Migration
• Oracle
• Requirements Analysis
• Cloud Computing
• Customer Service
• Automation
• Oracle Certified Dba
• Sql
• Team Management
• Databases
• Windows
• IT Service Management
• Integration
• Software Project Management
• Customer Satisfaction
• Itil
• Apache
• Unix
• Oracle Applications
• Oracle E-Business Suite
• Itil V3 Foundations Certified
• Management
• Java
• Sql Tuning
• Oracle Rac
• Business Analysis