Lawrence Wakefield
Customer Technical Support Engineer @Jazz Solutions Inc
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WORK HISTORY
Customer Technical Support Engineer @Jazz Solutions Inc
Washington, DC, US
Effectively supports clients through virtualization technologies e.g, Citrix, to restore accounts within the Department of Federal Student Aid Identifies the technical reasons users can’t access their accounts while recording the necessary items needed to correct the issue. Processes solutions to correct user issues related to client services, enhances customer experience, and improves accessibility to the client’s product.
EDUCATION
University of Maryland
Bachelor of Science - BS, Public Health
Per Scholas
Information Technology
ABOUT LAWRENCE WAKEFIELD
I am a Family Science graduate from the University of Maryland College Park. I have…
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