Lawrence Tsane

About Lawrence Tsane

As a seasoned professional, I specialize in turning complex data into strategic business…

Experience

1. Senior Manager, Sales Process and Insights

   Cox Communications

   Apr 2018 — Present · Atlanta, GA, US

   In this position, I orchestrated Cloud CRM migration by harmonizing efforts between sales operations and the CRM technology implementation team. I also extracted and analyzed pain points from sales leader interviews, communicated findings to technology team for action. Additionally, I guided discussions on business process reengineering, uniting process stakeholders, technical teams, and project managers to finalize deliverables and project timelines.Some of my key achievements in this role include:• Led team to conduct time and motion study using statistical modeling for Cox Communications, optimizing processes, reducing costs, and securing a $2.5M project.• Developed application transitioning 27k monthly calls from external vendor to Inbound Sales at Cox Communications, achieving $3M savings.• Collaborated with data science team to engineer a machine learning model for IVR, redirecting retention calls straight to the Retention channel; innovation slashed call transfers by over 5%, translating to monthly saving of $45K in call handling costs.• Designed Tableau dashboard to unearth missed opportunities in Open Work Orders, leveraging SQL and Python for diverse data integration; initiative catalyzed projects that amplified sales efficiencies and enhanced customer experience; uncovered additional revenue of over $8M over the next five years• Applied Python\'s geographic library to expose operational lapses in Cox retail stores, reducing billing exceptions by over 50%.• Initiated and nurtured cross-functional collaboration with sales process team, technology team, and other business units to unearth and validate potential project opportunities; led to transformative project that expedited customer communication cycle from seven to three days, consequently elevating completion rates by 13%.• Created SQL and Python-based dashboards for managing open work orders, focusing on maintaining healthy levels and identifying revenue opportunities.

Education

• Embry-Riddle Aeronautical University

  Aerospace Engineering

  1999 — 2000

• Kansas State University

  Graduate Certificate

  2013 — 2014

• Wichita State University

  Master of Business Administration (M.B.A.)

  2009 — 2011

• Wichita State University

  Bachelor of Science

  2001 — 2004