Lawrence Horowitz
Senior Customer Service & Operations Specialist @BBYO
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WORK HISTORY
Senior Customer Service & Operations Specialist @BBYO
Washington, DC, US
Led daily operations for summer programs, coordinating staff schedules and managing travel logistics for over 400 participants. • Oversaw a program budget, ensuring accurate reporting and cost-effective resource use. • Analyzed participation data and feedback to implement targeted process improvements, enhancing participant satisfaction. • Optimized CRM systems like Salesforce and Airtable to improve data accuracy and boost participant retention.
EDUCATION
O'Neill School of Public and Environmental Affairs
Master of Public Affairs
Colorado State University
Bachelor of Arts - BA, Political Science and Government
Indiana University Bloomington
Master of Public Affairs - MPA
ABOUT LAWRENCE HOROWITZ
Strategic program and operations leader with 5+ years of experience building scalable systems, leading cross‑functional teams, and delivering high‑impact programs across nonprofit, education, and government sectors. I excel at diagnosing operational challenges, streamlining workflows, and aligning people around clear processes that drive performance. Known for blending strategic thinking with hands‑on execution, I create structure in complexity, strengthen partnerships, and use data to guide decisions that elevate organizational impact. Curious, fast‑learning, and energized by mission‑driven work, I bring a growth mindset and a steady, people‑first approach to every environment.
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