Lawrence Mitchell
Sr Application Consultant
- Role
- Sr Business Process Consultant and Project Manager at Epicor
- Location
- Springfield, PA, US
- LinkedIn followers
- 500 followers
About Lawrence Mitchell
Business process consulting and analysis; Customer service management and training; Sales…
Experience
Sr Business Process Consultant and Project Manager
Oct 2014 — Present · Bensalem, PA, US
Train new users on Company\'s enterprise software application(s) on-site and consult on best business practices fitting their company\'s needs to our software.Consult with existing users on-site to enhance utilization of the software and to increase customers\' operational efficiencies.Develop customer relationships, generate leads and work with sales team.Provide written internal reports documenting customer engagements as well as formal reports to customers identifying areas of improvement and outlining recommendations.Engage in continuous education of the distribution industry and the Company\'s software applications.
Education
Eastern University, Bangladesh
Bachelor of Science (BS), Business Administration
2004 — 2005
Eastern University
MBA, Business Administration
2006 — 2008
Skills
- Crm
- Consulting
- Team Leadership
- Erp
- Recruiting
- Leadership
- Project Management
- Team Building
- Management
- Team Management
- Software Documentation
- Sdlc
- Salesforce.com
- Customer Service
- Visio
- Process Improvement
- Enterprise Software
- Human Resources
- Business Analysis
- Program Management
- Customer Relationship Management (Crm)
- Vendor Management
- Management Consulting
- Project Planning
- Software Development Life Cycle (Sdlc)
- Business Process
- Business Intelligence
- Strategic Planning
- Training
- Analysis
- Business Process Improvement
- Requirements Analysis
- Change Management
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