Lawrence Hart

About Lawrence Hart

Effective and efficient Dispatch Coordinator, who is proficient in assisting customer and…

Experience

1. Dispatcher Service Coordinator

   American Residential Services

   May 2022 — Present · Memphis, TN, US

   Handle incoming customer inquiries via phone, email, or chat with professionalism and courtesy.Provide accurate information regarding services, pricing, and scheduling.Address customer concerns and resolve issues promptly and effectively to ensure customer satisfaction.Maintain a positive and helpful attitude in all interactions with customers.Receive service requests and create work orders accurately and efficiently.Dispatch technicians to service calls based on location, urgency, and technician availability.Coordinate with technicians to ensure timely arrival at customer sites.Monitor technician progress and provide updates to customers as necessary.Schedule routine maintenance appointments and follow-up visits.Possess a strong understanding of HVAC/Plumbing terminology to effectively communicate with customers and technicians.Assist customers with basic troubleshooting over the phone to determine the nature of the issue and provide appropriate guidance.

Education

• South Suburban College

  Buisness Administration

  2004 — 2005

Skills

• Outlook
• Natural Gas
• Microsoft Office
• Access
• Operations Management
• Logistics
• Training
• Customer Satisfaction
• Customer Service
• Energy
• Supervisory Skills
• Team Building
• Microsoft Word
• Team Leadership
• Project Management
• Process Improvement
• Project Planning
• Leadership
• Microsoft Excel