Lawrence Basile

Experience

1. Global Branch Product Manager

   Citi

   Aug 2013 — Present

   Accountable for the products CTI provides at all stages of the lifecycle including development, launch, build, maintain and operate and ensuring Branch Products are delivered with the right technology, the right service model and the right economics.• Insured that infrastructure products and services are aligned and delivered to meet business needs. • Ensure standards are set and met throughout the regions. I have driven the Global Standardization of Branch Products to insure cost and operational efficiencies.• Provided business leadership to products and serve as the technical point of contact for all new Branch Products.• I have driven several cost reduction efforts within the Branch Environment via contract renegotiation and new technology rollouts.• Provided Project Management over site and direction for critical Branch Projects. • Developed Branch Roadmap/programs and partner with CATE & Integration team on the product upgrades and rollouts. • Seek continuous improvement in the product service level targets and offerings, including gathering of client’s feedback and setting of appropriate service levels. • Developed Branch Technology Personas for all 47k Branch End Users Globally.• Developed the roadmap for Customer and Employee Wi Fi. Act as key over site in the Global rollout. Coordinated with CATE, Procurement and legal compliance to insure that are issues are being properly addressed.

Skills

• Risk Management
• Procurement
• Business Process Improvement
• Process Improvement
• Operational Excellence
• Leadership
• Integration
• Itil
• Product Management
• Business Analysis
• IT Strategy
• Management
• Project Management
• Process Optimization
• Infrastructure
• IT Management
• IT Operations
• Vendor Management