Malay
- Role
- Sr Manager, Support Engineering at Dropbox
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
EngineeringView LinkedIn profile
About Malay
As a people manager, I have 13+ years of experience in leading and managing teams who are…
Experience
Sr Manager, Support Engineering
Aug 2022 — Present
Education
The University of Texas at Austin
Project Management Certificate Program
University of the East
Bachelor's degree, Electronics and Communications Engineering
Skills
- Videography
- Vendor Management
- Customer Service Operations
- Contact Centers
- Photoshop
- Leadership
- Team Leadership
- Customer Relationship Management (Crm)
- Business Analysis
- Business Process Improvement
- Salesforce.com
- Project Management
- Call Centers
- Adobe Creative Suite
- Customer Service
- Service Delivery
- Troubleshooting
- Microsoft Office
- Key Performance Indicators
- Technical Support
- Management
- Customer Satisfaction
- System Administration
- Training
- Photography
- Service-Level Agreements (Sla)
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