Lawayne Walker
Provisioning Technician Ii @Cambium Learning Group
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WORK HISTORY
Provisioning Technician Ii @Cambium Learning Group
Ann Arbor, MI, US
Provisioned, imaged, and deployed over 100+ Windows and macOS devices; built standard and elevated user accounts; delivered Tier II troubleshooting across hardware, software, connectivity, and endpoint management tools (SCCM, Intune, JAMF) while consistently meeting SLAs.• Managed the full IT asset lifecycle including intake, inventory accuracy, documentation, shipping logistics, and process improvements to strengthen asset management and onboarding efficiency.• Contributed to cross-functional initiatives spanning onboarding/offboarding optimization, Privileged Access Management (PAM) implementation, Service Desk Portal and Service Catalog design, and AI/ML-driven knowledge management to streamline internal support workflows.• Supported data-informed service improvements through BI insights, customer surveys, and reporting; delivered virtual IT wellness checks, user onboarding training, and assisted in preparing infrastructure and documentation for future intern programs.
EDUCATION
Oakland Community College
Associate's degree, Computer and Information Sciences and Support Services
Western Governors University
Bachelor of Science - BS, User Experience Design
Oakland Community College
Associate of Science - AS, Technological Sciences
Oakland University
Bachelor of Applied Science - BASc, Information Technology
ABOUT LAWAYNE WALKER
I’m LaWayne Walker, a Detroit native passionate about bridging technology and human-centered design. My journey started in IT support solving problems, building systems, and learning how tech impacts people. Over time, that curiosity evolved into a love for UX/UI design, where I craft thoughtful, intuitive experiences that connect function with empathy.Now as a college junior studying both Information Technology and User Experience, I blend both worlds to design solutions that work as beautifully as they look. Whether refining a user flow or restoring a system, I lead with curiosity, care, and collaboration always focused on creating experiences that make a difference.
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