Lavya Bakshi

About Lavya Bakshi

Senior AI Product Manager building the Facilitator agent at Microsoft teams. 5+ years…

Experience

1. Ship Process Performance, Senior Pm - Ai Integration

   Amazon

   Jan 2025 — Present · Santa Clara, CA, US

   Owned end-to-end deployment of fine-tuned LLM features for 100+ operations managers; fine-tuned base model on 50K domain-specific examples using LoRA adapters, achieving 89% task completion rate and 4.2/5.0 user satisfaction score within first 90 days of launch- Drove 0-to-1 development of AI-powered defect detection product after conducting 45 user interviews revealing 22% false-positive rate in manual inspections; led engineering team through 3 sprint cycles, launched beta to 15 early adopters achieving 89% accuracy and 4.3/5.0 NPS- Identified 28% hallucination rate in pilot Agentic AI application; designed evaluation framework with 12 custom metrics (context precision, faithfulness, answer relevancy), reducing hallucinations to 8% and improving user trust scores by 35%- Guided the data science team to optimize prompt engineering strategy across 8 operational workflows; implemented systematic prompt testing framework reducing average response latency by 45% and improving output consistency by 31%- Defined AI product deployment strategy for an operational intelligence platform; built entitlement models for $15M in annualized savings, analyzing process-level data across 105 facilities, prioritizing features projected to improve labor productivity by 12%

Education

• Symbiosis Centre for Management Studies- Pune

  Bachelor of Business Administration - BBA

  2015 — 2018

• The Lawrence School - Sanawar - India

  Schooling

  2007 — 2015

• University of Rochester - Simon Business School

  Master of Business Administration - MBA

  2021 — 2023