Marc Lavoie

Director of Business Development @Automobil

Montreal, QC, CA

Puzzle Auto deploys AI Employees in Québec dealerships to maximize your sales and transform the customer experience. Instantly handle new inquiries in new vehicles, used vehicles, finance, and service — never leaving a customer unanswered. Boost your lease and finance renewals by proactively identifying return and replacement opportunities. Recover lost sales by automatically re-engaging customers after a walk-out or an unfinished visit. Ensure constant and personalized follow-up in the short, medium, and long term, with a clear goal: appointment, renewal, or service. Free your team from repetitive tasks so they can focus on what matters most: closing deals and building strong relationships. Improve your CSI and customer loyalty with fast, consistent, bilingual responses (FR/EN), tailored to the Québec market. Integrate Puzzle Auto AI Employees with your existing systems (CRM, DMS, etc.) to minimize friction and maximize performance. Reduce operational costs while increasing revenue, with a 24/7 presence that never takes a break — delivering an average return on investment of 11.4x.

MIT Sloan School of Management

MIT OCW, Business Administration, Management and Operations

Northwood University

BBA, Marketing & Management Double Major

Georgian College

Bachelor of Business Administration, Marketing/Management