Lavinia Oancea
Global Commercial Services ✪ Client Manager ✪ Transforming uncertainty into opportunity—building trust, scaling success, and fueling global growth.
- Role
- Manager, Client Management at American Express
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Lavinia Oancea
Performance-driven leader in Global Commercial Services with expertise in client…
Experience
Manager, Client Management
Aug 2021 — Present · Chicago, IL, US
I deliver sustained business growth by combining a consultative approach with data-driven insights. I have consistently exceeded performance expectations, achieving 170% of target, securing multimillion-dollar renewals, and expanding client portfolios through strategies that align immediate needs with long-term objectives. My impact has been recognized with the Centurion Award and multiple Eye of the Storm Awards for leadership, collaboration, and innovation. Beyond client delivery, I created innovative peer training platforms such as FORUMs and Trend Exchanges to equip colleagues with the latest digital solutions and market insights—strengthening team capability and positioning Amex as a trusted, forward-looking partner.Managing a portfolio of Fortune 500 clients, serving as the payments expert across all Amex corporate solutions; consistently exceeding targets, achieving 170% of goal.Developing & executing customized account plans by leveraging financial analysis (earnings calls, 10-K reviews, market insights) to identify client growth opportunities—delivering double-digit portfolio expansion.Influencing strong executive relationships at multiple levels within client organizations, positioning American Express as a trusted strategic partner; earned Centurion Award & Eye of the Storm Awards for exceptional client leadership & innovation.Negotiating contracts and renewals, leading pricing and proposal development, and overseeing implementation of corporate payment solutions—securing multimillion-dollar renewals and expansions.Collaborating across Marketing, Product, and Compliance teams to deliver innovative, tailored solutions that optimized programs, reduced costs, and drove efficiencies—recognized with Most Innovative Best Practice Award.Consistently ranked as a top performer in Global Commercial Services, exceeding retention and growth targets and strengthening Amex’s leadership in the corporate payments space.
Education
American University
Bachelor of Business Administration (B.B.A.)
1997 — 2001
American University
Bachelor
1997 — 2001
Skills
- Hospitality Sales
- Sales
- Budgets
- Sales Management
- Event Planning
- Contract Negotiation
- Hospitality Industry
- Resorts
- Hotels
- Negotiation
- Food & Beverage
- Customer Service
- Travel Management
- Management
- Crm
- Hospitality
- Brewing
- Marketing
- Tourism
- Business Travel
- Hotel Management
- Account Management
- Revenue Analysis
- Hospitality Management
- New Business Development
- Trade Shows
- Event Management
- Business Development
- Meeting Planning
- Marketing Strategy
- Catering
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