Lavinia Bonamassa
Revenue Operations Specialist @ActiveProspect
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WORK HISTORY
Revenue Operations Specialist @ActiveProspect
Responsible for managing and improving revenue processes, systems, and data quality to optimize sales performance and revenue growth. I work closely with Sales, Marketing, Customer Success, Support, Operations, and Accounting teams to support revenue operations initiatives.
EDUCATION
Università di Pisa
Master's degree, Corporate communication and human resources (LM59)
Università di Pisa
Bachelor's degree, Public, social, and corporate communication. (L14)
SKILLS
ABOUT LAVINIA BONAMASSA
With a strong foundation in data analysis and customer-centric service, I transitioned from a Customer Support Quality Specialist to a dynamic role in Revenue Operations. In my previous role, I specialized in analyzing customer interactions to evaluate service quality, providing actionable insights to Operations and Product teams, and optimizing internal procedures to elevate the customer experience.This experience served as a launchpad for my transition into Revenue Operations, where I now focus on managing and improving revenue processes, systems, and data quality to drive sales performance and revenue growth. Collaborating cross-functionally with Sales, Marketing, Customer Success, Support, Operations, and Accounting teams, I leverage my analytical skills and operational expertise to implement initiatives that optimize business performance.My commitment to precision, self-organization and project coordination defines my career. Whether I’m enhancing workflows or fostering collaboration across teams, I aim to deliver measurable value, driving both customer and organizational success.
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