Lavina K.

Business Analyst @Amazon | CS Degree & MSc in Business Analytics | Inspiring International Students & Young Professionals to Launch Tech Careers

Role: Business Analyst at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Lavina K.

I’m a Business Analyst at Amazon with a passion for leveraging data to solve complex…

Experience

Business Analyst
Amazon
Jul 2025 — Present · Seattle, WA, US
As a Business Analyst at Amazon, I act as the first line of defense for a support engineering team handling 700+ tickets each week. I analyze customer issues against system records, validate pain points, and triage high-severity events to the right teams. I build and maintain dashboards in Tableau and AWS QuickSight, and write SQL queries to surface trends and recurring issues. I leverage data-driven insights to streamline operations, reduce friction, and improve the customer support experience.

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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