Lavina Dua
Risk & Operations Leader (Credit & Fraud) | Building Scalable, AI-Enabled Control Frameworks | Process & People Excellence
- Role
- Team Leader- Us Credit Operations at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Lavina Dua
I’m a strategic operations leader with 8+ years of diverse experience across global financial services, specialising in people leadership, credit operations, risk compliance, and process excellence. I currently lead a high-performing team in the credit vertical at American Express, where I drive customer-centric operations and lead cross-functional transformation projects—including an AI-based metric initiative that evaluates customer satisfaction in real-time.With a strong foundation in stakeholder management, regulatory alignment, and service delivery, I’ve successfully scaled ops processes, improved performance metrics, and navigated complex cross-functional landscapes. My career is marked by a track record of executing high-impact projects, building collaborative teams, and consistently aligning business objectives with compliance, quality, and customer value.I’m known for my structured thinking, clear communication, and ability to turn ideas into scalable actions. Whether it’s launching governance frameworks, leading regulatory audits, or implementing process automation, I bring a solutions-first mindset rooted in integrity, strategy, and operational excellence.
Experience
Team Leader- Us Credit Operations
Feb 2023 — Present · Gurugram, IN
Education
Little Angels Senior Secondary School
Commerce
2004 — 2012
Indian School of Business
Applied Business Analytics, Business Analytics
Little Angels Senior Secondary School
Commerce (with Mathematics)
2012 — 2014
Hansraj College, Delhi University
B.A. (hons) Economics, Economics
2014 — 2017
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