Lavina Dsouza

Head of Human Resources @Global Service Local

Thane, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Head of Human Resources @Global Service Local

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Mumbai, IN

Strategic HR Planning: Develop and implement HR strategies that support the company\'s overall business objectives. Talent Management: Oversee recruitment, hiring, onboarding, and employee development processes. Employee Relations: Manage employee relations, address conflicts, and ensure a positive and respectful workplace. Performance Management: Develop and implement performance management systems, conduct performance reviews, and provide feedback to employees. Compensation and Benefits: Oversee the design and administration of compensation and benefits programs. Training and Development: Identify training needs, develop and implement training programs, and ensure employees have the skills they need to succeed. HR Operations: Manage HR processes, systems, and data, ensuring compliance with relevant laws and regulations. Change Management: Lead and support organizational change initiatives, ensuring a smooth transition for employees. Team Leadership: Lead and develop the HR team, providing guidance, coaching, and support. Data Analysis and Reporting: Analyze HR data to identify trends and make data-driven decisions. Legal Compliance: Ensure HR practices comply with all applicable laws and regulations.

EDUCATION

1995 — 1996

Mary Immaculate Girls High School

Bachelor of Arts (BA), Physcology & Sociology

SKILLS

Performance ManagementCrmLeadershipProject PlanningRecruitingCall CentersAnalysisQuality AssuranceMarket ResearchTrainingCustomer SatisfactionManagementTeam BuildingKey Account ManagementCompetitive AnalysisCustomer ExperienceTeamworkTeam ManagementCoachingData AnalysisSales OperationsCustomer RetentionTeam LeadershipVendor ManagementProcess Improvement

ABOUT LAVINA DSOUZA

12 years of work experience in Office Assistant, Data Entry, Sales Coordinator, Customer Service Professional (International Voice) & Quality Analyst. I would like to pursue a Leading Career which offers me a Challenging environment permits me to make full use of my experience and creative skills

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Lavina Dsouza — Head of Human Resources at Global Service Local in Thane, MH, IN | Unifers