Lavette Clark
Analytics Leader || Customer Journeys || Process Improvement
- Role
- Director, Customer Engagement Analytics at TIAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Lavette Clark
A versatile and results-oriented analytics leader, with vast expertise in customer experience analytics, product development, data science, and customer journeys. Established capabilities in project management, Agile methodologies, process implementation, and strategic planning. Utilizes outstanding interpersonal and communications skills to liaise across cross-functional departments and with key stakeholders. An analytical and diligent top performer, who delivers efficiency and profitability for an organization. Skills: Customer Analytics, Leadership, Process Improvement, Big Data (e.g. Snowflake), Tableau, Python, R, SQL, Customer Journey software (e.g. ClickFox, Pointillist), SAS, Agile, Predictive Analytics
Experience
Director, Customer Engagement Analytics
Jan 2023 — Present · Charlotte, NC, US
Education
University of Illinois Urbana-Champaign
Bachelor's degree, Finance, General
Eastern Illinois University
Master of Business Administration (MBA), Business Administration and Management, General
Skills
- Business Intelligence
- Hive
- Customer Journeys
- Microsoft Sql Server
- Econometrics
- Marketing Strategy
- Sharepoint
- Sas
- Budgeting
- Research
- Analytical Skills
- Sql
- Qlikview
- Microsoft Office
- Data Analysis
- Strategy
- Risk Management
- Management
- Business Objects
- Tableau
- Energy
- Statistical Modeling
- Statistics
- Time Series Analysis
- Financial Analysis
- Query Writing
- R
- Access
- Project Management
- Strategic Planning
- Consumer Insight
- Procurement
- Financial Modeling
- Data Management
- Quantitative Analytics
- Market Research
- Microsoft Access
- Forecasting
- Microsoft Excel
- Databases
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