Laverne Herrera-Hay

Global Vice President | Talent Acquisition Leader | RPO Strategist | Empowering Global Teams & Driving Multi-Million Dollar Growth

Role: Global Vice President, Client Services at KellyOCG
Location: Denver, CO, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Laverne Herrera-Hay

Global RPO Leader with over two decades of experience driving excellence in talent management, recruitment operations, and large-scale program delivery. As the Global Vice President of Client Services at KellyOCG, I oversee a $20M global RPO portfolio, leading a high-performing workforce of 100+ professionals across multiple continents. In my spare time, I am an avid reader and travel enthusiast who channels my creativity into interior design and my heart into community volunteering.

Experience

Global Vice President, Client Services
KellyOCG
Jun 2025 — Present
Oversee and lead the delivery of recruitment services across a $20M global RPO portfolio. Direct oversight of eight Directors and a global delivery workforce of 100+. Responsible for client retention and satisfaction, account profitability and growth. Design and implement the strategic vision for my portfolio, aligning recruitment delivery with the broader business goals and client expectations. Lead the profitability and financial program health for my portfolio, handling budgets, costs, and resource allocation to ensure efficient and cost-effective deliveryManaging and leading client engagements across multiple regions globally, adaptingstrategies to accommodate varying project sizes and scopes, while ensuring seamlessexecution and delivery.

Education

The University of New Mexico
B.S. Communication, Business Administration and Management, General
1992 — 1996

Skills

Rpo
Coaching
Recruitment/Retention
Recruiting
Strategic Planning
Employee Relations
Strategic Sourcing
Vendor Management
Temporary Placement
Customer Service
Cold Calling
Full-Cycle Recruiting
Strategic Partnerships
Human Resources
Market Research
Sourcing
Executive Search
Account Management
Change Management
Key Account Management
Performance Management
Onboarding
Business Strategy
Strategy Development
Contract Recruitment
B2b
Customer Relations
Workforce Planning
Organizational Development
Technical Recruiting
Leadership
Talent Management
Budgeting
Operations Management
Team Management
Hiring
Sdlc
Interviewing
Talent Acquisition
Contract Negotiation

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