Lavern Wight
Technical Support Manager @Sherweb
Halifax, NS, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2024 — Present
Technical Support Manager @Sherweb
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Halifax, NS, CA
EDUCATION
1998 — 1999
Nova Scotia Community College
Residential Design
2012 — 2013
Dalhousie University
Introduction to Business Management
SKILLS
Customer SupportSapTelecommunicationsManagementBehavioral InterviewingCustomer SatisfactionCustomer ExperienceProblem SolvingOracle ApplicationsBusiness ObjectsTeam ManagementMobile DevicesTeam LeadershipItilPlaybookCross-Functional Team LeadershipWirelessPerformance ManagementPerformance AppraisalService DeliveryTroubleshootingRecruitingMobile TechnologyCrystal ReportsProject ManagementMicrosoft OfficeComputer HardwarePeople ManagementCall CentersConflict ResolutionProcess ImprovementVisioCustomer ServiceBusiness AnalysisLeadershipVendor ManagementWindowsBmc RemedyTrainingWireless Networking
ABOUT LAVERN WIGHT
As a dynamic leader, I thrive on fostering a collaborative spirit within my teams. My passion lies in unlocking the full potential of both our staff and the situations we encounter. With a track record of successfully leading diverse teams – both technical and non-technical – I bring a unique blend of skills to the table. From data analysis, to creative problem-solving and people management, I’ve honed proven abilities that drive success and innovation.
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