Lavanya Yalamarthy

Servicenow Developer @Tencent

CA, US

Spearheaded the successful deployment of ServiceNow Discovery across multi-cloud environments (AWS, Azure, Google Cloud), employing customized patterns to ensure comprehensive resource discovery, maximize data accuracy, and optimize cloud asset management Architected and implemented robust web prototypes and tailored technical solutions within ServiceNow, streamlining complex workflows, enhancing client interactions, and driving operational efficiencies across service management processes Led the seamless integration of email systems, web services, and MID servers, establishing bidirectional communication between ServiceNow and external platforms, ensuring cohesive and reliable service management workflows Delivered actionable insights by designing and implementing customized ServiceNow reports and dynamic dashboards, monitoring Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) for IT Change, Incident, and Problem Management, enabling data-driven decision-making Orchestrated the migration of legacy systems to ServiceNow, ensuring flawless data integration, enhanced functionality, and minimal business disruption, while improving overall system performance and scalability Specialized in driving ServiceNow development and ITSM transformation within agile frameworks (Safe, Scrum, Kanban), consistently delivering high-impact solutions and ensuring smooth migration activities (Dev to QA, QA to Prod)• Built and maintained ServiceNow custom applications aligned to VSM goals, enabling business units to independently manage value streams while maintaining centralized governance• Collaborated with cross-functional teams to design and implement enterprise-wide VSM strategies, optimizing end-to-end service delivery from ideation to value realization.• Utilized Flow Designer and Integration Hub to build scalable, reusable integrations across platforms, reducing development effort and increasing delivery speed.