Lavanya Selvam
Service Delivery Manager @Emergys
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WORK HISTORY
Service Delivery Manager @Emergys
Chennai, IN
Chennai, Tamil Nadu, India
SKILLS
ABOUT LAVANYA SELVAM
IT Consultant with 12+years of experience in CMDB, Remedy Action Request System, ServiceNow (ADMIN Level L1,L2), BMC ITSM Change Management, Incident management, Problem Mangement, Work Order management, Task Management and Service Request Management. Hands on experience in CMDB Projects namely CEE-UK, LEO Pharma and have knowledge in end to end CMDB process which includes Customizations,Data Load to classes and Asset forms, AIE, Mappings, Reconciliation. Have conducted various knowledge transfer sessions for the support teams and within the team for CMDB. Prepared spreadsheets for CMDB UK data migrations. Hands on experience in numerous customizations namely change requests in Remedy. Have knowledge and worked in ITSM namely Change Management, Incident Management, Work order Management, Task Management, DMT tool and Service Request Management Performed BAU operations without any escalations, addressing customer requests on-time, taking ownership of issues and resolving them within the SLA, documenting the knowledge base, timely communication with customers and closure of tickets. Received KT for ADMIN operations in ServiceNow tool.
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