Lavanya R
Customer Service Agent with 3+ years of airport experience, focused on delivering smooth and efficient passenger service. Open to new opportunities.
- Role
- Senior Customer Service Executive at iEnergizer
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Lavanya R
Customer service executive with over 3 years of experience in the aviation industry. Skilled in check-in procedures, document verification, boarding gate operations, and customer support. Proficient in DCS systems like Amadeus Altea and GoNow. Adept at handling high-pressure environments with excellent communication and time management skills.
Experience
Senior Customer Service Executive
Oct 2025 — Present · Bengaluru, IN
Answer inbound calls from passengers professionallyAssist with flight-related queries: schedules, fares, baggage, check-in, meals, seatsHandle domestic & international customer callsBook, modify, reissue, or cancel ticketsExplain fare rules, penalties, and refund policiesAssist with seat selection and special service requests (SSR)
Education
Mangalore University
Certificate course, Aviation/Airway Management and Operations
Mangalore University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Mangalore University
Diploma in Aviation and Hospitality Management
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