Lavanya Dubey
Analyst-DAS | IT Application Developer at @Deloitte USI | Ex- Research Intern @ IIITD | Electrical Engineering
- Role
- Servicenow Developer at Deloitte
- Location
- Patiala, IN
- LinkedIn followers
- 500 followers
About Lavanya Dubey
I’m a ServiceNow Developer at Deloitte, working in the ITSM domain to build and automate…
Experience
Servicenow Developer
Jul 2024 — Present · Hyderabad, IN
As a ServiceNow Developer specializing in IT Service Management (ITSM) at Deloitte, I work on designing, developing, and optimizing workflows that enhance IT operations and service delivery.My responsibilities include customizing modules like Incident, Change, and Problem Management, building automations using Flow Designer, Script Includes, and Business Rules, and developing intuitive user experiences via Service Portal and Next Experience UI.I’ve contributed to multiple platform integrations—connecting ServiceNow with tools like Slack and Azure DevOps—which taught me how even small-scale solutions can drive big efficiencies.Currently, I’m exploring the potential of Generative AI within ServiceNow, leveraging predictive intelligence and conversational capabilities to build smarter, more proactive service experiences.This role continues to challenge me to think critically, build intelligently, and deliver meaningful outcomes at the intersection of tech and process.
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