Lavan Kumar Ravuri
Microsoft Dynamics 365 CE/CRM Lead Technical Consultant
- Role
- Lead Consultant at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Lavan Kumar Ravuri
Results-driven Microsoft Dynamics 365 CE/CRM consultant with 10+ years of experience in designing and delivering Microsoft Dynamics 365 CE solutions across industries like Manufacturing, Banking, Healthcare, Insurance, and Utilities. Deep expertise in customizing and configuring CE applications—Sales, Customer Service, and Marketing (Customer Insights – Journeys)—to meet diverse business needs.Specialized in scalable solution frameworks, enterprise-grade integrations, and DevOps CI/CD pipelines for streamlined deployments. Extensive hands-on development using JavaScript, Plugins, Workflows, Custom Actions, Web Resources, SSRS, and APIs. Proficient with Power Platform—Power Automate, Power Apps, Power BI, Copilot Studio (formerly Power Virtual Agents)—for automation and intelligent CRM enhancements.Experienced in Azure integrations using Azure Functions, API Management (APIM), Service Bus, and SQL-based connectors. Strong background in Dynamics CRM On-Prem deployments, IFD configuration, and performance tuning across multi-server models.Proven track record in mentoring delivery teams, driving innovation through accelerator tools, and aligning solutions to Agile and SDLC practices. Microsoft-certified in MB-210 (Sales), MB-220 (Marketing), and MB-230 (Customer Service).Known for clear communication, adaptability, quick learning, and cross-functional collaboration. Passionate about delivering CRM ecosystems that scale, integrate, and transform business experiences.
Experience
Lead Consultant
Jul 2024 — Present · Hyderabad, IN
Education
Potti Sri Ramulu Telugu University, Hyderabad
Master of Arts - MA, Sanskrit
National Institute of Technology Warangal
Bachelor of Technology - B.Tech, Biotechnology
2011 — 2015
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