Lav Kapoor
Senior analyst
- Role
- Senior Fraud Analyst at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Lav Kapoor
Financial Crime and Fraud Investigation Specialist with 3+ years of experience handling…
Experience
Senior Fraud Analyst
Jul 2023 — Present · Gurugram, IN
Investigated and resolved 1st and 2nd chargebacks across debit and credit card processes, consistently maintaining 100% accuracy and quality compliance.Collaborated with Quality and Reconciliation teams to create comprehensive SOPs for new hires, improving onboarding efficiency and reducing process errors.Identified fraudulent transaction patterns, contributing to significant financial loss prevention and client protection.Acted as SME for reconciliation projects; trained new team members and assisted in process stabilization.Supported Snow team for additional operational requirements, demonstrating flexibility and cross-functional collaboration.
Education
IILM
Master of Business Administration - MBA
2019 — 2021
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