Lauryn Shaw

Administrative Clerk @Clyde Companies, Inc.

Communicate with professors, partner OIT departments, and students via email, phone, and face to face interaction - Create, update and close 15+ incident tickets daily - Troubleshoot and resolve technical issues remotely - Metricize incidents of data to be used in BYU OIT financial decisions - Provide onboarding information and training for technicians and clerks - Administrative tasks (e.g. creating/adjusting work schedules for 20+ students)- Support technology systems in classrooms across campus § Organize, dispatch and manage 10-15 technicians daily