Lauro Ribeiro
Cloud Support Engineer - Databases @Amazon Web Services (AWS)
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WORK HISTORY
Cloud Support Engineer - Databases @Amazon Web Services (AWS)
Toronto, ON, CA
Troubleshoot and resolve technical issues related to database engines such as MySQL, Oracle, PostgreSQL, MariaDB, SQL Server, and Amazon Aurora. Utilize system administration skills to troubleshoot operating systems (Linux/Windows) and networking issues (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN). Monitor and optimize database performance, implement High Availability (HA) and Disaster Recovery (DR) configurations. Engage with customers to understand and address database-related challenges, providing technical support via multiple channels. Collaborate with cross-functional teams to resolve complex database issues and improve service delivery. Propose and implement enhancements based on customer feedback and industry best practices. Create and maintain technical documentation and knowledge base articles for internal and customer use.
EDUCATION
CCT College Dublin
Honours Bachelor Degree level 8, Information Technology
SKILLS
ABOUT LAURO RIBEIRO
Open Work Visa in Canada Bilingual (Portuguese and English) l••••••••@hotmail.comAbout Me:I\'m Lauro Ribeiro, a seasoned data analytics professional with over a decade of experience. Originally a Data Reporting Analyst at Honda Brasil, I later pursued a Bachelor\'s in Information Technology and Computing with a specialization in Data Analytics during my eight-year stay in Ireland.Skills: Proficient in Excel, Google Sheets, SQL, Power BI, Tableau, and Python.Professional Journey:* Honda Brasil: 3+ years as a Data Reporting Analyst honing my skills as a data reporting analyst, contributing valuable insights to optimize operations at Honda Brasil.* Accenture - Facebook Ads Project: Product Analyst role, providing insights into advertisers\' marketing campaigns.* Current Role - Webinterpret: Currently a Customer Success Specialist, utilizing historical data to empower business decisions.Future Goals:Passionate about leveraging data for business empowerment, with ongoing aspirations in a BI/Data Analyst role.Let\'s connect and explore how my expertise can benefit your business!
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